Dennis - Not sure I follow you on the Futaba statement. Futaba is in deep water right now and have been trying to sell the hobby side of the business for years. No takers. Now that their distribution is controlled by the parent company of their largest competitor it does not look good for them in the US market. They are in a similar situation that JR found themselves, and I fear the same result. It is sad, I like Futaba, my first radio in the hobby was a Futaba when they were a very new company. Sadly Futaba stuck with an old school distribution system and it has choked their sales. Much like JR and even Hitec, it does not work anymore. Hitec is now in the process of pulling out of the radio market. Sanwa for the most part is also out of the market, I doubt we will see any new Sanwa/Airtronics systems. It has been a 10 year slide for the big radio makers. The development, marketing, and distributions systems have been disrupted and the old methods are no longer sustainable. Even Spektrum is feeling this, but they have adapted to these changes much better, and lets face it, they are one of the major disrupters, but now they are being disrupted too.
This is the way of markets and businesses.
FrSky has worked very hard to build something new. And they have always worked very hard to take care of their customers. Like all of us they have been dealing with a lot of changes recently and they are working very hard to address issues and provide fixes. They have a beta team to help iron out the bugs before releases. One of their major weaknesses in the past. The testing and the Covid 19 really slows development, but they are still releasing updates far faster than any other company. (Futaba has a track record of never fixing known bugs.)
I will stress that Covid is still a major pain for business. I know for my little business it remains a daily challenge. We have almost never had a lost shipment from a manufacturer, I can't even count the lost shipments we currently have on one hand. And these are BIG shipments. It is a total mess. Getting enough labor into the shop here just to do the basics is a daily challenge. Working with manufacturers that are all struggling with the same challenges... You start to get the idea.
FrSky has not forgotten about you or the other X10 owners. They just need more time.
As for your X10, that is one of the best radios made regardless of company. There is little need to upgrade it to ACCESS IMHO. Stay with ACCST and enjoy that radio. It is rock solid and wonderfully built. Reality is that ACCESS is still a pain in the butt IMHO. Only now is FrSky starting to offer any of the ARCHER series of receivers that come with ACCESS. We will not have any in the USA for about a month.
I do hope this helps shed some light on things. I touched on a number of subjects here to try and paint a bit of a picture for you. I dare say no other radio manufacturer has as large of a development team working that works as hard and as fast as FrSky does. Most radios ship with some bugs, a few of those companies may offer a solution a year later, some never fix it. I can't think of an example where any of them offered an upgrade path for an older product. And none of them give all of the core features in even their entry level radio.
Even though FrSky does not sponsor pilots, many of the world ranked pilots fly them. Not just in the Quad market, but in turbines, F3K, F5J, etc.