[SOLVED] Warning for Windows users - Wing Helper suddenly crashes on previously working installations

[alex_pozgaj]

Hello,

in the past few days, I have received a few reports about Wing Helper suddenly not working any more: file save / file open functions lead to application crash.

At the time being, I can't reproduce the issue on any of my computers. I am trying to find the reason for the issues and to work-around them fast as I can - I suppose the reason is probably in a specific rare combination of Windows updates / drivers / hardware or software.

I'm tapping in the dark here, but I do have a few ideas, and one of the users experiencing the problem is willing to help me try to check whether the fix is working. Until I have found the issue, I must ask you for some patience, if you are affected.

If you are also experiencing the issues, please let me know - maybe you can also help me out with the test versions.


Cheers, alex.

 

[alex_pozgaj]

After a few very intensive days of searching, I managed - with the great help of the Wing Helper Beta Test Team and 3 further users who ran into the same problem - to pinpoint the reason for this problem and find a way around it.

It turned out, that antivirus programs going by the names AVG and AVAST (they are practically the same product) are causing Wing Helper to crash reproducibly in the "File Open" and "File Save" dialogs. All "historical" fixes for this problem, which are circulating in internet discussion forums, like not using the native file dialogs, did not work for me.

Uninstalling AVG and AVAST works reliably - Wing Helper instantly springs back to life!

This behavior does not affect Wing Helper in virtualized Windows (tested with VMWare).

I am sorry for any inconvenience this might cause you!