Aloft's service department does it again!

[Konrad]

I had an issue with the boot-loader on my X-lite. I gave up on trying to solve it myself and sent it to Aloft.

Chris got the radio working in short order. He found that the boot-loader on the radio was for another model of TX.

While I'm sure I made the error. There is also the slight possibility that the radio had the incorrect boot-loader before I got it, as I believe this was a customer returned radio. (I tend to buy a lot of stuff on Aloft's discount table).

Whatever the cause of my difficulties Aloft stood by the product they sell, even way past the end of any "warranty period"! It is because of service like this that I purchased an X-18 before walking out the door.

 

[tic]

Meanwhile, I've run out of candy

 

[Konrad]

Might I recommend a trip to COSTCO.

 

[gp49]

Meanwhile, I've run out of candy

Easter candy is on sale all over. 50% off !!! cheaper then buying glider parts!

 

[tic]

But Aloft is my preferred supplier

 

[Konrad]

Tic, supplier of what?

Hobby goodies for sure! Edible delicacies not so much.

 

[Wayne]

Easter candy is on sale all over. 50% off !!! cheaper then buying glider parts!

How dare you!!

Hmm, maybe we should flip this around:

Buy candy and get a free glider??

 

[Konrad]

Had an issue with my new X18! I was fighting it for 15 hours over the weekend. Again stopped by Aloft and Chris fixed it in 5 minutes! I left a happy camper!

 

[tic]

I wish I could just "stop by" but knock on wood, my X20 has been flawless. I'd send it back if I got really stumped though. The first week I owned it I spent many nights up until 3 AM, frustrated with it. I have a wooden snickers bar I can knaw on now for nights like that

 

[Konrad]

I think the root cause of my issue is that my computer is from 2013 and that the USB cable might be compromised. This time I don't think any of the issues are directly related to FrSky. I think this was 100% on my side!

But yes, it is a godsend to be be able to only pay a bridge toll and get almost immediate service!

 

[thenated0g]

Ah yes the "try 5 usb cords" until it works trick. One of the more irritating issues with usb devices. I have started to get rid of any quesitonable usb cables. I think power only usb cables (no data) should be illegal

 

[Wayne]

We will have the occasional item that will not respond, so we go through the normal USB steps:

1. Feel sad.
2. Switch cables.
3. Unplug the item and stare at it with a stern look.
4. Feel mildly betrayed.
5. Reset computer.
6. Get frustrated.
7. Power down computer and remove anything else USB that is not critical.
8. Start cursing.
9. Stare out the window and think about other things I could be doing.
10. Discuss the issue with "someone else".
11. That "someone else" then takes the product into their office and plugs it in and their computer makes the little happy sound and the "someone else" then smiles with their stupid little grin and states; "Works fine."
12. Have them finish whatever the stupid thing needed, then stomp back to my desk and start waiting till it is my turn to be that "someone else."

 

[thenated0g]

My favorite step is calling up a vendor, paying them to remote into our system, and watching as they do exactly the same thing i did except it works.

 

[Konrad]

It always works when the service tech (mechanic) sees it!

I’m learning not to go stomping back to the office!

 

[Chris]

I like the stomping part. I can tell when someone is coming.....And, usually, the mood they are in! This gauges the level of Laughing that is in order.

 

[Konrad]

Hum

Egg On My Face!

This is embarrassing! I had just upgraded all my S8R receivers to ACCST v2.1.x and every thing went as it should. Thinking that, that was easy I should update my S6R receivers. Well, I got all sorts of errors and weird LED flashes. Being as these were 5 or more years old RXs I "KNEW" that the...

forum.alofthobbies.com

 

[Konrad]

There goes my Keto diet!!!

All kidding aside It was great to get my order (TD R10) the next day as it has allowed me to get my Taft Scorpion ready for her maiden tomorrow.