Aloft Hobbies, Customer Service done right!

[Konrad]

Again Wayne knows how to offer real meaningful product support. This is often difficult for lesser firms, dealing with these rather technical product that these "toys" really are.

Many of us have been forced to be satisfied with the vendor for just replacing faulty products with more of the same at no cost. This is what many firms call "Customer Support". Not so with Aloft Hobbies

I had an issue with an G-RX8R details here.
https://forum.alofthobbies.com/inde...eceiver-is-not-ready-for-the-mass-market.227/

Wayne as a technical guy and as the North American repair facility was well aware of the root cause and offered a more than generous solution to my issue.

As he has been giving feedback to the OEM, a solution that addressed the root cause was implemented. I have to thank FrSky for this product improvement.


Again like with my issue with my X9D+ firmware, I was allowed to roam the store.
https://forum.alofthobbies.com/inde...vice-from-all-the-folks-at-aloft-hobbies.124/

While Wayne may have taken a hit to his bottom line with the RX solution. The upside was that by the time I had left Aloft Hobbies I had purchased another $600 worth a FrSky products. This can be traced directly to exemplary customer support offered by Aloft Hobbies (Wayne).


Please give this some real consideration the next time you are suffering from Motion Sickness with all the runaround you might be suffering trying to get a solution to a technical problem at another vendor.



All the best,
Konrad

 

[Wayne]

We just try and treat people the way we would like to be treated when we are buying things. I better get back to work.. there is always more to do.

 

[Konrad]

Your after sales support is impeccable!

Unlike some firms that choose to address customer issue by not selling to customers. No customers no issues, there is a perverse logic to that.